The contact owns a 2016 Ford F-150. The contact stated while the vehicle was parked, the front passenger’s side door latch failed to latch as intended. The contact stated that during extremely cold freezing weather, the door occasionally failed to unlock as needed or failed to securely latch closed. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under a recall or special program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000. The VIN was unavailable.