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This is regarding recall campaigns 24V466000 and 24V499000. Three problems: 1. The nearest service center that performs recall work is over 150 miles and 2.5 hours of travel time from my home. I have concerns that the failure cited for 24V499000 could occur during the the trip there, particularly in colder weather, leaving me stranded on the side of the road, and for that reason have put off the trip until it’s warmer. Of course regardless of whether I wait for warm weather or not, continuing to drive my vehicle presents a safety risk for myself and others. The only other option I have is to for a mobile technician who comes to my home, but given the small number of such techs covering the entire country, that visit would be more than 2 months away and technician travel costs are not covered by the recall reimbursement amount that is being offered. 2. If I were to make the trip that’s 2.5 hours, that repair shop has been unable to acquire the tools and parts to complete recall 24V466000. 3. There is as yet no means of requesting reimbursement for the cost of having recall repairs performed. As a result service organizations and mobile technicians are unwilling to do the work for free. As I understand it all costs of having a recall are to be borne by the auto manufacturer, in this case the trustee designated by the bankruptcy court. Clearly that is not happening. This situation is unacceptable and I would ask that your agency take all steps possible to see to it that owners such as myself can have these recalls addressed with a minimum of inconvenience and zero cost.
