The car seat has been recalled. Debris can get in a faulty part of the car seat and cause the straps to fail. Nuna has known about this for some time and isn’t putting it in their social media or website home page. They are not refunding people who purchased seats. They are not sending out new seats. The car seat is faulty and the repair kit ds not fix that fault, neither ds the new seat cover. Nuna is making customers jump through hoops to even receive a kit