The contact owns a 2020 Mini Cooper S. The contact stated that while operating the vehicle, the power steering feature malfunctioned, causing the steering wheel to become difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 25,500. The VIN was not available.