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The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that moisture was leaking inside the vehicle from the front passengers side A-pillar trim. The contact’s boyfriend attempted to tape the A-pillar trim where the moisture was entering the vehicle; however, moisture continued entering the vehicle. Recently, the contact stated that while driving 70 MPH, the driver’s side A-pillar trim detached from the vehicle into the grass. The local dealer was made aware of the issue and placed the contact on a waiting list. The dealer stated that only a limited amount of parts were being received from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
