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The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. Itas been almost a year, and the remedy is still marked as ‘Not Available.’ Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates aœLost Communication with Engine Coolant Pump Control Module.a This is directly related to the recalled component. I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a aœstandard diagnostic fee,a and they do not offer reimbursement even if it turns out to be related to the recall. BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, Iam expected to pay out of pocket first a” which I find unacceptable since the part is already under an open recall and has now failed. So far, no dealer or service center has inspected the vehicle officially because I donat want to pay $335 to confirm something I already know. Yes, my safety is at risk a” the engine cooling system is compromised, and Iam afraid to drive the car. I feel severely impacted and stuck in a situation where BMW wonat take responsibility unless I pay first. This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. Iam requesting NHTSAas help in resolving this issue.

