The contact owns a 2014 Ford Escape. The contact stated that the back-up camera was intermittently inoperable. There were no warning lights illuminated. The contact stated that the failure was related to Dealer Bulletin: 20C19. The local dealer was contacted and confirmed there were no recalls associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 25,000.