The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not operate while shifted into reverse. Additionally, the vehicle jerked while driving and attempting to accelerate from a standing start. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 151,000.