[XXX] [XXX] [XXX] [XXX] 4/16/2025 General Motors Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 Subject: Power Steering Issue – 2020 Chevy Traverse (VIN: [XXX] ) To Whom It May Concern, I am writing to express my concern and frustration regarding a serious issue with my 2020 Chevrolet Traverse, VIN [XXX] . On [XXX], while driving, the steering wheel suddenly became very stiff, making it extremely difficult to turn right or left. A warning message appeared on the dashboard that read: