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This is the transcript of a conversation with NHTSA. This is a huge safety issue that should include my VIN. Honda was also contacted, and they explained that my VIN was not covered. Does anyone care that this safety issue could result in a fatality? Info: Please wait for a site operator to respond. Info: Agent ‘AnnMarie’ has joined the Desktop Sharing session AnnMarie: Thank you for contacting the Dept. of Transportation Vehicle Safety Hotline, How may I assist you? I own a 2018 Honda Civic, VIN [XXX] . It has 1 unrepaired recall showing, and that is for the fuel pump module. I have another issue with this vehicle: The steering wheel will jerk at certain points, which results in overcorrection and, in my opinion, is a huge safety issue. Honda says the steering recall does not include my VIN. I’ve read where it is the steering gear box. How do I get Honda to make this repair as a recall? Certain VINs are covered, but for some reason, mine is not. Please advise. AnnMarie: Recalls are VIN-specific so in order for your vehicle to be included in a recall the VIN must be selected by the manufacturer as a vehicle with the potential defective problem. AnnMarie: If you are experiencing a failure with your vehicle that relates to a recall, you may file a complaint regarding your failure and reference the recall. To do so, please call our Hotline at 1-888-327-4236 and a Customer Service Representative will be happy to assist you or you may submit it online by visiting the following link: Report a Vehicle Safety Problem, Equipment Issue | NHTSA AnnMarie: You may contact your manufacturer Honda at 1-800-999-1009 or visit [XXX] with your VIN to determine if there are any open recalls, Technical Service Bulletin (TSB), extended warranty programs, or special campaigns or to obtain the recall, independent recalls, Technical Service Bulletin (TSB), extended warranty programs, or special campaigns repair history on your INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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