The contact owns a 2015 Ford Escape. The contact stated while driving 2 MPH, the vehicle failed to respond as needed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle with transmission failure. The contact contacted the dealer; however, the vehicle was not taken to the dealer. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and a claim was submitted. The failure mileage was approximately 103,000.