The straps for the harness keep coming off the splitter plate when I go to tighten the straps. I’ve double checked that they’re secured to the splitter plate before tightening and they still come off as I’m tightening. I reported two incidents to the manufacturer and they’ve nothing to investigate and chalked it up to user error but I’m doing everything they said to do to prevent it and short of getting a bigger splitter plate there’s nothing I can do on my end to prevent this happening