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The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that there was coolant leaking into the spark plugs. The spark plugs were cleaned. The contact stated that the check engine warning light illuminated again. The contact stated that white smoke was coming from the exhaust pipe and vehicle was sputtering while idling or accelerating. The vehicle was taken to the dealer who diagnosed that there was coolant leaking into the cylinders, and cylinder #3 cylinder was filled with coolant. The dealer confirmed that Customer Satisfaction Program: 19B37 (Engine and Engine Cooling) was previously completed. The dealer diagnosed the vehicle with complete engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.

