The contact’s fiancé owns a 2018 Ford Edge. The contact stated that the power liftgate failed to open manually or automatically. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls related to the VIN for the failure. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 110,000.