The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver’s side windshield trim had detached and flew off the vehicle. The contact also stated that the passenger’s side windshield side trim had detached. The dealer was made aware of the failure. The contact was advised to take the vehicle to the dealer for a diagnostic test. The contact was requested to pay a diagnostic fee. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown. VIN tool confirms parts not available.