The contact owns a 2022 Chrysler Pacifica. The contact stated that the rear passengers seats headrests failed to remain in an upright position. The contact stated that the headrests were not able to be raised into positions and locked to accommodate passenger’s necks and back of the heads. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 81,000.