Starting in early 2021, I had my Jeep serviced, and noted a constant banging noise and feeling while driving my car. It was inspected (for lots of money) and test driven. I was told the noise is ‘normal.’ As time went on, it progressively got louder, more vibrating, and more frequent. I noted this as a continuing concern—I was told ‘it is normal for this vehicle.’ I just spoke with the dealership again, in light of the Transfer Case recall (25V011), and when he looked at my history, he said I needed to immediately call Mopar. Because there is not one moment my car isn’t banging while it’s in ‘drive,’ he said it was a serious issue and I shouldn’t wait for the ‘parts to be available.’ He also apologized that I was told several times that something like this is normal. I called Mopar today and spoke with ‘Kate’ at 1:29 PST on 1/29/2025. She noted the lack of parts and a plan. When I explained that my car has active issues she said, ‘let me transfer you to the recall department.’ I thought Kate was in the recall department! She then transferred me to the original calling system, and I got nowhere. So I am emailing you to inform you that my vehicle has a constant banging noise consistent with your recall, based on a Jeep dealership’s assessment and my brief call with Kate at Mopar. It was also noted by one of Jeeps’ service techs, today that I should contact Mopar for immediate next steps; that he believe my vehicle could immediately become catastrophic. Mopar provided me with no additional remedies or steps. This is my sole mode of transportation and I live in a rural, hilly community. Legally, I need to document my attempts to remedy this, in the event that the vehicle ds harm or kill someone—because, as noted in the recall and at the Jeep service center, even park can fail and run someone over.