The contact owns a 2024 Toyota BZ4X. The contact stated that the battery failed to retain a charge, resulting in the doors not unlocking as needed. The contact stated that the dealer had previously replaced the battery, but the failure persisted. The vehicle was towed back to the dealer, who determined that the battery had failed again. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,389.