The contact owns a 2019 Mercedes-Benz GLC350E. The contact stated while attempting to reverse, the rearview camera failed to display an image. No warning lights were illuminated. The contact stated that the dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the backover prevention software needed to be updated. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 22V232000 (BACK OVER PREVENTION). The manufacturer was notified of the failure and informed the contact that the vehicle needed to be diagnosed before a case could be filed. The failure mileage was 76,954.