Our Nuna RAVA CarSeat failed a critical safety test, and the company has ignored our concerns. RAVA seats manufactured between July 16, 2016, and October 25, 2023, were recently recalled with repair kits promised. After strapping in our little one, we performed a routine safety check’we were horrified to find the harness lifted easily without pressing the release button. Our [XXX] toddler is nearing [XXX] pounds. She could have been in serious danger if we had to slam the brakes or, worse, had been in a crash. We have video evidence of this safety issue. We have attempted to contact Nuna Baby Essential several times. They do not answer the phone, and their email replies are not responsive to our questions and concerns. Furthermore, we requested a repair kit on January 1, 2025. The kit did not ship until March 4, 2025, one day after we contacted Nuna about the faulty harness lock. We vacuum our car seats regularly to remove dust and debris. We strongly doubt the repair kit will fix the harness lock issue. Nuna RAVAS should be entirely recalled—children’s lives are significantly at risk. We are uncomfortable using the car seat and have purchased a new seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)