The contact owns a 2023 Mercedes-Benz EQS 450. The contact stated that while attempting to charge the vehicle, the contact became aware that the vehicle failed to begin charging as expected. After a visual inspection, the contact observed that the charging port appeared to be damaged, showing signs consistent with electrical burns. The messages ‘Charging station fault’ and ‘Limited availability’ were displayed. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V372000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 16,000. The VIN was not available.