The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle there was an abnormally loud knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was cracked and needed to be replaced along with the torque converter, the transmission fluid pump, and seals. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer eligible for a Customer Satisfaction Campaign related to the failure. The failure mileage was 122,000.