The contact’s son owns a 2018 Ford Escape. The contact was informed by her son that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the engine block. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under TSB Number: 19-2346. The manufacturer referred the contact to the NHTSA Hotline for information on the reason why the vehicle was not covered under TSB Number: 19-2346. The failure mileage was approximately 76,643.