In [XXX] I took my truck in for oil change, inspection and 3rd complaint of shaking, and shuddering, lurching at a stop, they told me my transmission was broken, they would have to order the part and their was no ETA on when they would get it. I was told there were NONE in the tri-state area from another dealership. We are a one (1) car family and Jim Trenary Chevy said they dont give out loaners, therefore we had to rent a car at 370.00 a week. Here it is January 15 and we are STILL renting a car. They finally got the part sometime last week, but WE NEED HELP! We have spent over 5,000 in rental car fees and GM will not reimburse us until we return the rental car, even though we have paid cash every week, and were have had to borrow from my husbands future paychecks. WE ARE BROKE. We have to pay the deductible of 500.00 when it is finally fixed, plus, during the snow storm last week someone side swiped my rental car, and I have to give Enterprise 1500.00 when I turn in the car for my deductible from insurance. I read there is a 65 million$ law suit pending to GM for these faulty transmissions, yet they dont feel responsible to pay our expenses for something that IS THEIR PROBLEM, NOT OURS, but they have made it my problem, and I am shouldering all the financial burden of this, their faulty transmission. WE NEED HELP, We are now broke and now can not afford to pay for the rental, or our repair deductible, or our car payment. We dont make that kind of money. My husband is the only one that works full time. WE NEED HELP, and no one wants to listen or seems to care. WE ARE BROKE! Thank you for listening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)