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The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, prompting the contact to momentarily discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 67,000.
