The contact owns a 2018 Ford Escape. The contact stated while driving 25 MPH, the vehicle started sputtering. The check engine warning light was illuminated. The contact stated that the failure was related to TSB: 20-2100. The vehicle was taken to an independent mechanic who determined that there was a leak in the coolant system. The contact stated that coolant was leaking into the engine and the oil. The vehicle was taken to the local dealer, where it was diagnosed and determined that coolant was leaking into the engine and the oil. The vehicle was not repaired. The manufacturer was contacted and agreed to cover 40% of the cost of the repair. The failure mileage was approximately 56,000.