The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the roof rails were inoperable. The contact stated that the roof rail on the driver’s side had detached from the vehicle and the rail on the passenger’s side was fractured. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,700.