The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed, the windshield wipers were inoperable. No warning light was illuminated. The vehicle was taken back to the residence. The contact researched and became aware of NHTSA Campaign Number: 23V163000 (Visibility); however, the VIN was not included. The vehicle was not diagnosed. The contact stated that the windshield wipers were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 59,000.