My wife was driving her 2023 Model Y with our [XXX] son in it, suddenly she heard a loud sound back to back twice and the car stopped, she couldnt drive or move the car, she stepped out and saw 2 large bolts on the ground near the front passenger tire and the tired turned inwards and the tire would not turn upon steering and would not move at all. We called Tesla Roadside assistance. The tow technician reviewed the situation and said this should not have happened and it is a major issue. If this happened on a freeway it could have been a disaster. He also told us that he has to try to get the bolts back in after removing and breaking some of the adjacent plastic cover on the bottom of the car in order to safely tow the vehicle without additional damage. The car was towed after 2 hrs of breaking adjacent plastic next to where the bolts were supposed to be and trying to get bolts back on to straighten the wheel. Truly shaken, if this happened on a a freeway or when car was fast, it could have been a devastating accident involving life of my child and wife. We are still trying to fathom what happened and why. We will talk to the Tesla service center tomorrow. We found at least one other post on forums re: similar issue with Tesla. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)