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Dear NHTSA Vehicle Safety Team, I am writing to report a serious and unresolved safety issue regarding the passenger-side airbag recall on my 2020 Toyota [Model], VIN: [Your VIN]. This recall was issued on December 20, 2023, and as of today, Toyota has not provided a remedy or timeline for repair. I have contacted Toyota dealerships in Norwalk and Anaheim, both of which advised me not to bring the car in, stating that no fix is currently available. I was recently offered a rental car, but only if I surrender my vehicle to the dealership — something I am not comfortable doing, as I wish to retain possession of my legally owned and registered vehicle. I keep the vehicle stored safely at my home and do not believe it is fair or necessary to forfeit it for an indefinite period. This situation has caused significant anxiety and mental distress, as I fear for the safety of my passengers every time I drive. It has now been over a year since I was made aware of this critical safety issue, and Toyota has not provided a viable solution. I respectfully request: That NHTSA investigate this delay in remedy. That I be allowed to receive a rental vehicle without surrendering my property. Guidance on my rights under federal law, including any steps I may take toward resolution or compensation. Applicable Laws: Under the National Traffic and Motor Vehicle Safety Act (49 U.S. Code § 30120), manufacturers are legally obligated to remedy safety defects at no charge and in a timely manner. Under 49 CFR Part 573, manufacturers must notify owners and report progress on remedy programs. A delay of over a year without remedy seems to violate these requirements. I would greatly appreciate any advice on how to proceed and ensure this issue is resolved properly. Your guidance and support in holding manufacturers accountable for safety compliance are deeply valued. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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