The contact owns a 2016 Chrysler Town & Country. The contact stated while driving 30 MPH or more, the transmission jerked before shifting gear. Additionally, while driving 35 — 40 MPH, there was a grinding metal sound coming from underneath the vehicle. While driving 30 MPH, the vehicle vibrated abnormally, without warning. The contact stated that the failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer confirmed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 198,000.