The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle was taken to the dealer for routine maintenance and was informed that the main battery charge had been set to 80 percent of the maximum charge. The contact was not provided a reason for the main battery charge limitation. The contact later received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact stated that there was no repair or remedy and that the manufacturer was supposed to buy back the vehicle. The contact stated that he was unable to activate the heater because the battery could not be fully charged. The contact stated that the 80 percent charge was needed to drive to work and then back to the residence. The manufacturer was informed of the failure and the contacts concern about the buyback. The failure mileage was approximately 60,000.